Healthcare · Public hospital
Multilingual voicebot for patient appointments
A voice agent that calls patients, answers their questions and hands over to a person when needed.
- Azure OpenAI Realtime
- Azure Communication Services
- TypeScript
- Nuxt
- PostgreSQL + pgvector
- Bicep
- Problem
- Staff made a huge number of calls to remind patients of appointments, confirm them and explain how to prepare for tests.
- Built
- A real-time voice agent that calls patients in several languages, answers questions with RAG, hands over to a person when needed and shows live calls on a web dashboard. Built with infrastructure as code and 600+ automated tests.
- My role
- Solution architecture and technical lead.







